1. What kind of products do you sell?
We offer carefully selected items that make your space feel cozier, brighter, and more joyful — including ambient lighting, home décor, and everyday comfort essentials.

2. Where do you ship from?
We work with trusted suppliers and ship directly from our warehouses or partner locations. This allows us to bring you unique, high-quality products at the best possible prices.

3. Are your products safe and certified?
Yes! All of our products are chosen for their safety and quality. Many of our lighting items are CE certified, energy-efficient, and made with eco-friendly materials.

4. How can I contact you?
You can reach us anytime at theracozy25@gmail.com or through the contact form on our website. We typically respond within 24 hours.

Shipping times vary by location and product, but most orders arrive within 7–15 business days.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds outside of this window will not be considered. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. This includes all wrappings, inner packaging (undamaged), the manual, gift box packaging, and outer packaging. You’ll also need the receipt or proof of purchase which is sent by email. Initial postage paid to receive or return the item is non-refundable.